It's in our name!
In a world where many copiers are similar, what separates the brands? Service.
At Fowler Service, aka Fowler Business Systems,
service has always been the central part of our organization. We boast of the fact that we maintain your equipment for years after the competition would retire it. Of course we are happy to sell new equipment and keep you up to date with the most state of the art printers and copiers in the industry. We just know that servicing your machine and keeping it running for years after the purchase (average 8 years) or longer, in an industry that would have you roll it over in 30 months or less, says a lot about our ABILITY and WILLINGNESS to service
your equipment and save you money!
"Virtually every copier dealer claims to provide great service, but what qualities set the best apart from the rest? In an era where there are more similarities than differences among the copiers sold today, service after the sale is often more important than the brand name on the machine. How can you tell if you're receiving quality service from your office equipment dealer?"
Most of the dealers promise customers a specific service response time. This could range from two to eight hours depending on a number of variables. It could depend on the number of techs a dealer employs, the technician's territory - rural or metro, also the nature of the call comes into play, and lastly how long did it take the dispatcher to return your call.
A "LIVE" telephone operator
Does the dealer have a "live" person answer the phone when you place your call for services or does an automated attendant or answering machine answer the phone?
CERTIFIED Service Technicians
Dealer's technicians should be manufacturer certified.
The RIGHT TOOLS
All the new digital copier products require firmware upgrade. A dealership's technicians should be equipped with laptops in order to download firmware upgrades from the manufacturer into the copier.
The ABIILITY to COMMUNICATE
Communication is critical in any business situation, which is why dispatchers and technicians must be able to communicate clearly and understandably with customers.
The LITTLE STUFF
The technician should leave your equipment and surrounding areas clean upon completion of the service call. Technicians should also add toner to the machine if it is running low.
Once the problem has been fixed, the service tech or dealer's dispatch department should follow through to make sure that you were happy with the quality of service and confirm that the problem was fixed.
THE BOTTOM LINE
Dealers who posess many of the qualities listed will most likely provide you with the best service and service is what you are really buying in the long run.
When you tire of your equipment dealer telling you "we can't fix it, you need to get a new one" give us a call and we will stand with you through the years.
We service what we sell and we guarantee our service.
Fowler Business Systems
Honest, old fashioned service!